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Frequently Asked Questions
How do I setup my artwork for print?

Please make sure all text is converted to curves/outlines, this will insure that there will be no changes to the fonts.

All important text and graphics must be in at least 5mm from the edge. This is to allow for movement when printing, and running the risk of being cut off when trimmed.

Ensure you convert all colours to CMYK. This is vital for your job to produce desirable results.

  • Please allow for a difference in colour between what is shown on your screen and what is printed. When printing in CMYK (Cyan, Magenta, Yellow, Black), various factors will affect the colour.
  • You cannot determine how the colour will print by what you see on your screen, every screen is different and every printer prints one colour differently.
  • Never  underestimate the difference a stock can make to your colours. When choosing a colour please take into account what stock it will be printed on. One colour will appear differently when printed on different stocks.

Due to the movement that occurs during digital printing, printed borders are not recommended.
However if you do require a border to be printed for a 1 sided print job, please make the border no less than 10mm in width and extend by 3mm on each edge to include bleed.
We do not recommend a border for a 2 sided print job at all.

What are Bleed, Crop and Safe margins?

BLEED: This is the area of your design that will be trimmed off when the card is cut to the final size. We use bleed to prevent any unwanted white borders from showing at the edge of your design once cut to the finished size.

Any elements of your design, like images or photos and graphics (like the leaves and flowers in the example above) will need to have bleed too.
We require a minimum 3mm bleed on all edges. Make sure when you export or save your file to PDF the bleed is included.

If your design has nothing bleeding off the edge, then you can supply it without bleed, as it isn’t required.

CROP MARKS: Are the lines in the corners of your design to show us where we will need to trim your artwork once printed. If your artwork has bleed it is recommend you supply your PDF with crop marks.

These can be added to your artwork when exporting or saving your file to a PDF.

SAFE AREA: All important text and graphics must be in at least 5mm from the edge. This is to allow for movement when printing, and running the risk of being cut off when trimmed. This is called a ‘safe area’.

Can I amend or cancel my order after providing approval to proceed?

Should you need to cancel or make a change after supplying/uploading your artwork, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it before the job is printed.

If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we’ll not be able to cancel, refund, or accept a return on the order.

Why does the Screen Colour differ from the Printed Colour

We’re unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print.

If you are concerned about colour, we highly recommend ordering a printed sample.

We run colour calibration regularly  to help minimize colour variation, however consistency is not guaranteed, this is simply the nature of printing in CMYK. There is potentially a 5% variance in colour from the first proof/print to the final product.

What happens if I find an error after print approval?

We cannot accept returns or process refunds due to errors on customer supplied artwork (e.g. typos). While we do our best to call attention to any errors we may see during the pre-printing process when viewing your supplied file, final proofing is ultimately the responsibility of the client. Once supplied or uploaded, your stationery will print exactly as supplied.

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