Choosing the right product for the project is key to ensuring a smooth delivery (and install!). As we are a full service agency coving digital, office and wide format there are hundreds of options including stock, size, finish and even extras such as embellishments. If you know the product or solution you require that’s great, Proceed with Step 2!
Otherwise contact us and one of our dedicated sales representatives will get in touch.
Our Process
1 Choose your products
2 Submit your Artwork
If you are providing your print ready artwork files you can attached them to the sales email if they are under 10mb. Files above this size must be sent via Hightail, Dropbox or Google Drive.
Alternatively if you require the help from one of our superstar designers please let us know.
3 Place your Order
Once you’ve decided on the products you require. Email the details and artwork to your account manager. If this is the first job with us, please email hello@studio10design.com.au and our team will process your request. Please ensure to include delivery address and contact phone number.
Once your order has been entered into the system, you’ll receive a pre-press proof to ensure your artwork is looking fab for print.
4 Pre-Flight Approval
Once our team receives the order we pass the artwork into pre-press for final checking. If we have any questions or concerns, we’ll promptly contact you to arrange resupply of artwork or alternatively our designers can amend.
The pre-press team team will email you a digital proof for approval to proceed. Production will not commence until the artwork has been approved, this also includes repeat orders.
5 Payment & Production
Following your approval, our system will generate an invoice for payment prior to dispatch and the job will be sent into production. Each product offers a different lead time from approval and is based on the complexity of complete the item.
6 Dispatch
Great news! Your order has been completed and awaiting dispatch!
For orders to be released we require full payment – this also includes pick-up orders. Payment can be made via EFT or Credit Card over the phone.
Freight orders are dispatched each day at 2PM via Fastway. Once collected by the courier, a tracking link will be emailed to the main contact.
Pick-Up orders are available for collection between 9.30AM and 4PM.
